We hope these FAQs answer any questions you might have. If you want answers on any additional topics, please send them to us by email through our contact us form. We will add other frequently asked questions to this list.

Who writes the Expat Info Desk city guides?

Our guides are written by expats who live or work in the city itself. We believe that by employing expats to help produce our guides we can ensure that the information provided is realistic and tailored to the needs of the expatriate community. The expats themselves have first hand knowledge and experience of the process of relocating to a new country and will therefore be able to identify the information that will be of use to people who are considering moving to that city.

How often are the guides updated?

We try to update our guides on a regular basis, however less popular guides are not updated as frequently.

How long is my access to a city guide valid?

Once purchased you have access to the city guide for 1 year.

Will I have access to the update during that year?

We will send you an alert that gives you automatic access to the latest version of the City Guide you purchased.

Can I buy a hardcopy of the guide?

There are many reasons why we have chosen to produce the guides online as opposed to providing a hard copy. The main reason is that we wish to ensure that our guides are always up to date and that we can quickly incorporate any feedback from our customers. Information can change very quickly and if we were to provide a hard copy we would find that the information was would quickly become outdated.

I am relocating to a city that is not listed on your website. Are you planning to write an expat guide about this city soon?

We welcome any requests from our customers. Please get in touch by email through our contact us form to tell us which city you are interested in. We will let you know our plans for that city. We can also provide guides on demand – please ask us for a quote.

How can I share the information in the guide with the rest of my family?

You have two options. Firstly you can print out the guide on a page-by-page basis if there are sections that may be of use to your family members. Alternatively, you can share your username and password with family members in order to enable them to have access to the information.

How have you determined the price of the guide?

The price of our guides is very much based upon the cost to produce them. All of our guides are prepared by professional writers who actually live in the cities they are writing about. The information in each guide is very detailed and thorough takes a significant amount of time to prepare and research. Our price is aligned with that of other expat publications yet we pride ourselves on the fact that our information is much more up to date and targeted.